FREE shipping on all orders over $100 (CAD & US)

FAQ

I've heard great things about your products, but I'd like to try before I buy. Do you offer free samples?

We are a very small family-run company, and can't afford to give out free samples to all those who ask. If you're interested in trying out a few of our items, our Sampler Set is the perfect intro to our company! Also, don't forget to sign up for our newsletter; you'll get a code for 15% off your first order!

 

I'm pregnant and plan on breastfeeding. Are your product safe for me to use?

We formulated these products shortly after our youngest was born and while I was breastfeeding. All of the ingredients in our products have been researched & diluted properly. It's always a good idea to check with your primary care provider.

 

My daughter/son is starting to get stinky - is your deodorant safe for kids?

Yes! We recommend either our Lemongrass or Lavender deodorant for kids and preteens. These two formulas contain less baking soda than our Coconut Deodorant.

 

I've got sensitive skin. Do you think your products will work for me?

The ingredients we use in our products are gentle and non-irritating, specifically chosen to be safe for people of all ages, from children to adults and the elderly, and for pregnant and postpartum women (many of our customers fall into this category).

We realize that people may have sensitivities and may be reactive to certain products and ingredients. Of course we are all different, with different body chemistry and not everything will work on every body, so it really is hard for us to tell if something will work for you. If you want to try our goods, we recommend trying our Sampler Set, where you can get trial sizes of 7 of our top selling items.

 

I've tried natural deodorants in the past but I get irritated. Do you have any deodorants for sensitive skin?

Early in 2018 we introduced our two new deodorant formulas for sensitive skin. They are available in Lavender or Lemongrass. This formula has much less baking soda (just enough to keep you from stinking, but not too much to irritate), as well as the addition of Magnesium Hydroxide (dietary magnesium which is also a super deodorizer!). We also added deodorizing and anti-microbial odor fighting essential oils.
Our Coconut Deodorant has always been our top seller, but some find it can be irritating because of the baking soda. Baking soda is an amazing natural odor fighter, but is alkaline and can cause irritation in those with sensitive skin.

 

My item is a bit different from the last version I had (a bit grainier, a bit smoother....) why is that?

All of our items are handcrafted in small batches using natural ingredients that themselves have variations from batch to batch. That's the beauty of handmade! No two batches are exactly alike.

 

My deodorant/balm seems to have little tiny flecks in it... what is that?

We use beeswax from a small local farm because it's important to us to support other small businesses. From time to time, there is a bit of sediment or propolis in the wax; a natural part of the filtering process. It's purely cosmetic and does not affect the quality of the product in any way.

Did you know that beeswax is almost white when it’s first produced by the bees? The colour develops over time as the bees work substances into them like honey, pollen and propolis. The darker colour or flecks is a result of more propolis in the mixture. Get this.... Propolis is this is something the bees form from tree resins and contains antibiotic properties; it’s one of the ways that bees reduce infection and disease in the hive! Isn't that incredible?! That's the beauty of handmade! No two batches are exactly alike.

 

How come my item seems softer than it usually is?

Is it warmer outside? That's likely the culprit. We don't use any chemical stabilizers to keep our goods a uniform consistency, so if it's warmer outside our goods will soften a bit, and if it's cooler, they will firm up. There is no problem with either texture/consistency, it's just responding to the outside temperatures.

 

How should I store my Sola Skincare goods?

We recommend that you store all of our goods in a cool dark place for optimal shelf life and freshness.

 

My product has an 'interesting' scent that I'm not used to. What is it?

The Chinese herbs we use in many of our formulas create a unique scent that may be a change for a lot of folks. The benefits of the herbs far outweigh any scent, although many of our customers have grown to love the distinct herbaceous scent of our goods.  We choose the ingredients in our products very carefully based on the benefit that it will have to the skin, not the scent. We love it when those two go hand in hand, but some ingredients have properties that far outshine the scent.

 

What is your shipping policy?

All orders will ship within 5 business days of purchase, usually sooner.

 

I chose local pickup when I checked out - how does it work?

Sweet, we're almost neighbours! Your order will be delivered to our local pick up location in Port Moody within 5 business days of purchase (usually sooner). Once it's there, you'll receive an email from us with all the info you'll need for pick up.

 

I'm trying to reduce the waste I put out, do you do refills?

First of all, good for you, we are trying as well. Pat yourself on the back! We aren't refilling product ourselves anymore for folks as it can be difficult. Instead we are working on getting more local businesses on board to refill for us! Ideally we would love for you to go to your local shop and refill on the spot. Have a recommendation for us? Talk to your favourite retailer and ask them to carry Sola Skincare and refill options!